AquilaVenture Safari Privacy Policy
At AquilaVenture Safari, we take your privacy seriously and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with us, whether through our website, email communication, or during the booking process.
1. Information We Collect
We may collect the following types of personal information:
- Personal Details: This includes your name, contact information (email address, phone number), postal address, and any other information you provide when making inquiries or bookings.
- Payment Information: When booking a safari, we may collect payment details, such as credit/debit card information or bank transfer details. This information is processed securely through trusted third-party payment systems.
- Travel Information: We may collect travel-related information, such as passport details, visa status, and health information relevant to your trip.
- Communication Data: Information from emails, chats, and other communication channels you use to interact with us.
- Website Usage: When you visit our website, we may collect information about how you navigate and interact with our site, including IP addresses, browser type, and pages visited. This helps us improve your online experience.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- Booking and Safari Arrangements: To process and manage your safari bookings, communicate details regarding your trip, and ensure smooth operations.
- Customer Support: To respond to your inquiries, provide assistance, and offer customized services based on your preferences.
- Payments and Invoicing: To facilitate secure transactions for safari bookings and other services.
- Improving Our Services: To analyze website traffic, enhance our services, and ensure we offer a personalized and user-friendly experience.
- Marketing and Communication: With your consent, we may send you newsletters, promotional offers, and updates about our services. You can opt out of marketing communications at any time.
3. Sharing Your Information
We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your data under the following circumstances:
- Service Providers: We work with trusted partners, such as payment processors, accommodation providers, and transportation companies, to facilitate your safari experience. These partners may need access to your personal information to provide their services.
- Legal Requirements: We may disclose personal information if required by law, legal proceedings, or in response to valid requests from public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or disclosure. Our systems use encryption, firewalls, and secure servers to safeguard your data. We also limit access to your personal information to employees, agents, and service providers who need to know that information for the purposes outlined above.
While we take these steps to protect your data, please be aware that no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access Your Data: You can request a copy of the personal information we hold about you.
- Correct Your Data: If any of the information we hold is inaccurate, you can request it to be corrected.
- Delete Your Data: You can ask us to delete your personal data in certain circumstances, such as when it is no longer necessary for the purpose for which it was collected.
- Withdraw Consent: You can withdraw your consent for marketing communications or other services at any time.
- Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the contact details provided below.
6. Cookies
Our website uses cookies to improve your browsing experience and personalize the content we show you. Cookies are small data files stored on your device that allow us to recognize your preferences and analyze website traffic. You can modify your browser settings to control or block cookies, but doing so may limit some features of our website.
7. Third-Party Links
Our website may contain links to external websites. AquilaVenture Safari is not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any external sites you visit.
8. Changes to This Privacy Policy
AquilaVenture Safari reserves the right to modify this Privacy Policy at any time. Any updates will be posted on our website, and we encourage you to review the policy periodically to stay informed of how we protect your personal information.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us at:
AquilaVenture Safari
Email: info@aquilaventuresafari.com
Phone: +255 686 779 361
Address: Arusha Sakina
By using our services, you agree to the terms outlined in this Privacy Policy. We are committed to ensuring that your personal information is treated with the highest level of care and security.